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Frequently Asked Questions

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Registration question index
 
   »How do I register a new product?
   »Where do I find my product number and/or serial number?
   »How can I remove the pop-up that keeps reminding me to register?
   »What if I can’t find my product using Search?
   »What if I've forgotten my User ID?
   »What if I've forgotten my Password?
   »What if I get an error message saying that my User ID is taken when I am trying to create My Account?
   »How can I view or make changes to My Account?
   »How do I change my User ID?
   »How do I change my Password?
   »How do I change my address, phone number or e-mail address?
   »How do I add or remove myself from HP's contact list?
   »How do I change or delete my product information from My Account?
   
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Q. How do I register a new product?

A. At HP, we are dedicated to providing you with the best customer experience. By following a few quick steps to register, you can experience quicker service and more efficient support. Simply provide your model number, your serial number, and just a few pieces of information about yourself.

 » Register my product

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Q. Where do I find my product number and/or serial number?

A. Both the product number and serial number are usually located on the original product box. They are also located on the product itself, either on the bottom or the back of the unit.

 » How do I find the Model, Product, and Serial Number on my HP product?
 »
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Q. How can I remove the pop-up that keeps reminding me to register?

A. If you have previously registered, you do not need to register again. Please follow the instructions below to discontinue registration pop-ups.

Windows: Navigate to "Start"->"Programs"->"Accessories"->"System Tools" and click on "Task Scheduler". When the task folder appears, delete any entry that starts with "Webreg" (i.e., "Webreg 20031218...")

Mac: Uncheck the box that says "Remind me later".

Vista: Right click on "My Computer"->"Manage".
Go into "System Tools"->"Task Scheduler"->"Task Scheduler Library".
See the entry for scheduled tasks and select the task you want to delete.
Registration pop-ups will start with WebReg.
Click on "Delete" and select "Yes".
Elegantly shut down all your programs and restart your computer.

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Q. What if I can't find my product using Search?

A. Please make sure that you are searching on the correct model or product number. It is possible that you may be trying to register a product that has been discontinued. If you recently purchased this product, and you are certain you entered the correct model or product number, please wait a week and try again. The product may not be listed in our systems yet.

 » Search

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. What if I've forgotten my User ID?

A. Click the "Forgotten User ID" link. Enter your e-mail address and you will be shown your User ID.

 » Forgotten User ID

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Q. What if I've forgotten my Password?

A. Click on the "Forgotten Password" link. Enter your e-mail address. You will receive an e-mail message from HP containing a link. Click the link to return to the registration web site. You will be prompted to enter your User ID. Then you will enter and re-enter a new password. If you don't see the message in your Inbox, remember to check your other folders (junk, bulk, unknown, or trash).

 » Forgotten Password

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Q. What if I get an error that my User ID is taken when I am trying to create My Account?

A. Either someone else is already using this User ID, or you already have an account with this User ID. If this is not your User ID, please choose another User ID. We recommend using your e-mail address.

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Q. How can I view or make changes to My Account?

A. Log in to My Account and view your profile. Follow the links on the page for the various changes you can make. For specific questions, please see the instructions below.

 » My Account

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Q. How do I change my User ID?

A. Log in to My Account. Click on "Change User ID", and enter a new User ID and your current password. Then select "Submit". We recommend using your e-mail address as your User ID. We also recommend that you do not use spaces, eg. do not use "123 ABC", instead use "123ABC".

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Q. How do I change my Password?

A. Log in to My Account. Click on "Change Password", enter your current password, and then enter the new password twice. Then select "submit". We recommend that you do not use spaces, eg. do not use "123 ABC", instead use "123ABC".

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Q. How do I change my address, phone number, or e-mail address?

A. Log in to My Account. View your profile. Click on "Update my profile", and update your information. Note that currently the systems don't allow you to change your country online. Click on the "Request Country Change" link below, and send an e-mail requesting this address change.

 »Request Country Change

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Q. How do I add or remove myself from HP's contact list?

A. Log in to My Account. View your profile. Click on "Update my profile", and update your information. Choose 'yes or 'no' to indicate your contact preference for each method of contact. Then press "Submit".

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Q. How do I change or delete my product information from My Account?

A. Log in to My Account. View your product profile. Select "Register a product" to add more products. If an existing product is registered incorrectly, select "Remove from profile" to remove the incorrect entry. Then select "Register a product" to add it correctly.

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